Georgia-Pacific Chemicals Home >>
DMC Admin Login >>
Home
Catalog
Shopping Cart
Ordering
Contact Us
About GP-DMC
GP DMC Service
Need assistance troubleshooting your GP™ DMC issue? 
Purchase time with our technical experts to assist with troubleshooting your issue and providing guidance for repair. Just select the Phone Diagnostics option to consult with one of our knowledgeable representatives to diagnose the issue.
 
All on-site service pricing applies to North American service needs. International On-site service pricing is available upon request via Phone Diagnostics.

Emergency On-site Services
If you have a critical or catastrophic failure that doesn’t allow time for the two weeks’ notice normally required for plant service calls, there are emergency on-site services are available. Use the Phone Diagnostics options. Our experts will help you identify the issue and provide the service item number you need to purchase for the emergency on-site need.

On-Site Services
If you would like to have a technical representative come to your lab or mill to calibrate your GP DMC, upgrade your analyzer or conduct another service and you are able to schedule this 2 weeks in advance or more, please purchase the On-site Service. Use the Phone Diagnostics option to identify the item you need. 

To ensure you are purchasing the correct service request, please use the Phone Diagnostics option. With this option you can purchase time in 30 minute increments to talk with a service representative about your problem or request. If On-Site Service is needed, 30% of your initial Phone Diagnostics price will be used to cover a portion of the On-Site Service cost. For example, if you spent $75 on Phone Diagnostics, 30% of that $75 will be credited toward the On-Site Service request for the referenced repair.
All GP Service calls are expected to last one work day. If additional timing is required please purchase an Additional Day.

We work to keep you running!
30 Minute Phone Diagnostic Discussion
Purchase this time with our technical experts to (1) troubleshoot your issue, (2) request Ship and Repair services, (3) get information about ordering specialty replacement parts, or (4) schedule On-site service. Our experts will respond within one business day.
More Info

Additional Day
If initial On-site Service purchase does not cover the issue, technical expert may need to do additional work. Purchase this time if the scheduled repair requires additional time. Technical expert will make this call on-site.
More Info

Annual Calibration and Software License Renewal
Annual calibration and Software License Renewal. One of our technical experts will schedule an on-site visit to your location to service and calibrate your GP DMC. Calibrations are expected to last one work day. The software license will be renewed for one year. The GP DMC Software will be renewed for one year after the calibration is complete.
More Info

Gas Analyzer Upgrade
The gas analyzer upgrade replaces and updates the components inside the gas analyzer. Please consult the GP DMC technical team for details.
More Info

GP DMC Calibration - Two Machines - One Location
GP DMC Calibration/Software Renewal for two machines at one location.
More Info

Installation and Orientation
A 1-day installation and orientation of major upgrades. Cost is dependent - contact a GP DMC technical representative for details.
More Info

Emergency Additional Day
If initial Emergency Service purchase does not cover the issue, technical expert may need to do additional work. Purchase this time if the scheduled repair requires additional time. Technical expert will make this call on-site.
More Info

Emergency Service Call
If you require a service call in less than two weeks, purchase this Emergency Service call. One of our technical experts will call to schedule the On-site visit. GP Service calls are expected to last one work day. If additional timing is required please purchase an Additional Day.
More Info

GP™ DMC Training Seminar
This GP™ DMC training is designed with everyone in mind. It will give beginners a great knowledege base and present information that will keep your experts interested. The interactive class design will cover the new GP DMC software (GP DMC Version 1.20), Calibrations Methods, Sensor Drift Correction (how it works and why), Wet Chemistry, Updates and upgrades to the GP DMC and general GP DMC Knowledge. Contact a technical representative for pricing and details!
More Info

 

 
Terms of Use | Privacy Notice | Your California Privacy Rights | Product Catalog | Home